We’re here to help every step of the way. If you or your pet aren’t completely happy with your purchase, we’ll work with you to find a solution that suits your needs. This might involve a return, replacement, or refund depending on the nature of your concern. Just let us know at support@petsarts.com within 14 days of receiving your purchase.
PETART does not take ownership of returned items until the item arrives at the return address provided by our customer support team. At our discretion, a refund may be issued without requiring a return. In this situation, PETART does not take title to the refunded item.
We do not provide duplicate compensation for the same issue. This does not prevent you from contacting us about a new issue with a replacement or limit your rights under applicable law.
If the return is not due to quality issues, we may still agree to process the return even if it is more than 14 days after receipt of purchase; however, the return shipping costs will be the customer’s responsibility. We appreciate any photo documentation of your concern to assist in the verification process.
We reserve the right to limit refunds, returns, and replacements to ensure fairness and compliance with our policies, subject to applicable law.
As a friendly reminder, we advise our customers to open and inspect all packages even if they don’t need them right away. Please report missing items or product concerns within 14 days of receiving your order. Photo documentation of your concern is appreciated to help us review the issue. This reporting period does not limit your rights under applicable law.