Frequently Asked Questions
Helpful information about choosing your ball, shipping, returns, and contacting PETART.
Which PETART ball should I choose?
The Dog Soccer Ball with Straps is designed for supervised fetch, chase, and interactive play using its grip straps. The Giant Dog Ball & Herding Ball offers a larger target for outdoor chasing, pushing, and herding-style play. Compare the Dog Soccer Ball with Straps and the Giant Dog Ball & Herding Ball to choose the play style that suits your dog.
How do I choose a size?
The white soccer ball comes in 12.5 cm, 15 cm, 18.5 cm, and 22 cm sizes. The Christmas and Halloween balls are 12.5 cm; the rugby ball is 21 cm. The giant ball comes in 45 cm and 55 cm sizes. Check the size guidance and selected option on the product page before ordering. Inch measurements are approximate; do not choose by the product photo alone.
What is included with my ball?
The Dog Soccer Ball with Straps includes one ball pump. For the Giant Dog Ball & Herding Ball, Just the Ball includes one ball, while The Forever Bundle includes one ball plus one spare outer cover. Choose the bundle option you want before adding it to your cart.
Is the giant ball a chew toy?
No. The Giant Dog Ball & Herding Ball is intended for supervised chase, pushing, and herding-style play, not chewing. Inspect it before each use, stop using it if damaged, and do not allow any part to be swallowed.
Where does PETART ship?
We currently ship to the contiguous United States and Washington, D.C. We do not currently ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses, or other countries. See our Shipping Policy for current rates and delivery information.
What if I have an issue with my order?
Email support@petsarts.com within 14 days of receiving your purchase. Depending on the issue, the resolution may involve a return, replacement, or refund. Please review our Refund & Returns Policy for details.
How can I contact PETART?
For product, order, shipping, or return questions, email support@petsarts.com.